The Shopify order editor built to make support tickets disappear
Customers fix their own address, swap an item, or cancel an order — before it ever turns into a ticket.
More orders, more change requests — whether you're scaling fast or already running Shopify Plus-level volume.
Relocate+ keeps up so you can focus on what actually matters.
Does exactly what our customers need during our busiest sales and launch days: it gives them the superpower to modify their orders in real-time.
Our support tickets have dropped significantly.
We were struggling with a high number of support tickets… This app made it super easy for the customer to make changes to their order before it reached our 3PL for fulfilment.
We no longer need to manually handle every customer request, especially helpful outside business hours.
Improves customer satisfaction while saving time and labor costs through automation.
It's literally saved me thousands.
Would recommend this app to anyone!
Your Order Editing Questions Answered
Yes. Relocate+ Order Editing lets customers change their shipping address, swap a size or variant, add or remove items, update a gift message, or cancel their order on their own, from the thank-you page, the order status page, their confirmation email, or their account. If a change costs more, like an added item or faster shipping, they pay the difference right there.
For your team, yes: staff can edit unfulfilled orders from the Shopify admin. But Shopify doesn't give customers a way to make those changes themselves, so a wrong address or the wrong size still starts with an email to you. Relocate gives customers that ability, within rules you set.
Most post-purchase emails ask for the same few things: fix my address, change my size, cancel my order. Relocate turns each of those into a few taps for the customer, so the request never becomes a ticket.
You decide. On every plan, customers can edit while the order is in a fulfillment status you allow. On Advanced and above, you can also set a time window after checkout, from a few minutes to however long suits your warehouse, and block edits on products that shouldn't change once ordered, like personalized items, or give them their own cutoff date.
Yes. Relocate runs inside your Shopify admin and integrates with ShipStation, Veeqo, Easyship, Starshipit, Mintsoft, and Cin7 Core, plus the subscription apps Recharge, Skio, Stay Ai, and Seal Subscriptions. You choose which fulfillment statuses still allow edits, such as whether an order on hold can be changed, and you can add custom statuses of your own. Nothing changes after an order ships, and edited orders can be tagged automatically so your team can spot them.
Many order editing apps are built around post-purchase upsells. Relocate is built to take order changes off your support team's plate, and to fit the way your store already works. Edits update the original order, or, if Shopify's tax recalculation gets in the way, Relocate can cancel and duplicate the order instead. There's also a free plan with unlimited edits of one type, such as address changes or cancellations.